Legal
Privacy Policy
This policy explains how AnswerAtlas handles information when merchants use the website, Shopify app, catalog readiness workflows, analytics, and support channels.
Last updated: June 6, 2026
Information we collect
We may collect account and contact information such as name, email address, company, role, store URL, billing or plan context, support messages, and preferences you provide while using AnswerAtlas.
Store and catalog information
When you connect or use AnswerAtlas with a Shopify store, we may process store and catalog data needed to provide the product, such as product, collection, variant, inventory, price, metadata, schema, content, crawlability, and app-configuration information. We use this data to audit AI Search Readiness, identify product data and schema gaps, generate recommendations, and provide measurement workflows.
How we use information
We use information to operate AnswerAtlas, provide audits and recommendations, maintain account and store settings, deliver support, improve product quality, monitor reliability, secure the service, communicate product or service updates, and measure how website and app features are used.
Analytics and attribution
We may use analytics and attribution data to understand page visits, app usage, feature adoption, CTA clicks, referral sources, and performance of educational content. Analytics configuration may vary by environment, consent settings, and applicable requirements.
Service providers
We may use trusted providers for hosting, database storage, app infrastructure, analytics, transactional email, customer support, security, and payment or subscription operations. These providers process information only as needed to support AnswerAtlas.
Data sharing
We do not sell merchant store data. We may share information when needed to provide the service, comply with legal obligations, protect AnswerAtlas and users, complete a business transaction, or with your direction or consent.
Data retention and deletion
We keep information for as long as needed to provide the service, maintain records, improve the product, resolve disputes, comply with obligations, and protect against misuse. If you uninstall or stop using AnswerAtlas, we may delete or de-identify store-related data according to operational and legal requirements.
Security
We use reasonable technical and organizational measures designed to protect information. No online service can guarantee perfect security, so merchants should also protect account credentials and connected store access.
Contact
For privacy questions, access requests, deletion requests, or other privacy-related inquiries, contact us at hello@answeratlas.app.
This policy may be updated as AnswerAtlas changes. Material updates will be reflected on this page with a revised last-updated date.